Privacy Policy

1. Introduction

Welcome to Videway ("we," "our," or "us"), operated by Nebulox OÜ. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video creation marketplace platform. Please read this privacy policy carefully. By using Videway, you consent to the data practices described in this policy.

2. Company Information

3. Information We Collect

3.1 Personal Information

We may collect personal information that you voluntarily provide when:

• Creating an account (name, email address, password)
• Completing your profile (phone number, company information, social media handles)
• Placing orders (billing address, payment information)
• Applying as a freelancer/artist (portfolio, experience, skills)
• Communicating with us or other users through our platform

3.2 Content and Materials

When using our services, you may upload content including but not limited to: brand assets, logos, video footage, scripts, reference materials, and other creative content necessary for video production.

3.3 Automatically Collected Information

• Device information (browser type, operating system)
• IP address and general location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the collected information for:

• Providing and maintaining our AI video creation marketplace services
• Processing orders and facilitating transactions between clients and artists
• Managing user accounts and authentication
• Processing payments through Stripe and cryptocurrency providers (Copperx)
• Facilitating communication between clients and artists
• Sending notifications about order updates, deliveries, and platform announcements
• Improving our services and developing new features
• Preventing fraud and ensuring platform security
• Complying with legal obligations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Other Users

Client information (name, brand details, project requirements) is shared with assigned artists. Artist information (name, portfolio, ratings) is visible to clients.

5.2 With Service Providers

• Payment processors (Stripe, Copperx) for transaction processing
• Cloud storage providers for file hosting
• Email service providers for communications
• Analytics providers for platform improvement

5.3 For Legal Reasons

We may disclose information when required by law, to protect our rights, or to comply with legal processes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Payment information is processed securely through PCI-compliant payment processors. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for legal compliance, dispute resolution, or contract enforcement purposes. You may request deletion of your account and associated data by contacting us.

8. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@videway.com.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings. Essential cookies are required for the platform to function properly.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Videway is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Videway after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: